Salesforce ERP Integration Built for Manufacturing & Distribution
Orchestrate the Complete Customer-to-Operations Process
Duet360 OneOffice connects Salesforce with ERP, CPQ, manufacturing, fulfillment, finance, and service systems—turning disconnected applications into one coordinated business process.
Go beyond moving data. Automate the actions that move your business forward.
Prebuilt and configurable • Typical implementations in approximately four weeks • Managed cloud service • Proven across 90+ customer environments
From Integration to Business Process Orchestration
Traditional integration transfers information from one application to another. Duet360 orchestrates the business processes that depend on that information.
Events in Salesforce or your ERP can automatically initiate the next step in a connected process—complete with business rules, validation, monitoring, error handling, and reprocessing.
Integration shares information. Orchestration drives action.
With Duet360, sales, customer service, operations, manufacturing, and finance can work from consistent information while each team continues using the applications designed for its role.
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Connect the Complete Customer-to-Operations Process
Duet360 provides prebuilt and configurable integration processes for:
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Customers, accounts, contacts, and ship-to locations
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Products, SKUs, pricing, costs, and availability
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Inventory across companies, warehouses, and sites
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Opportunities, quotes, approvals, and sales orders
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Manufacturing and fulfillment information
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Shipments, tracking, invoices, and accounts receivable
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Service cases, warranties, returns, and RMAs
Salesforce users gain access to relevant ERP information without needing to work directly in the ERP for every transaction.
One Connected View for Every Team
Sales
Give sales teams current product, pricing, cost, inventory, order, and customer information inside Salesforce. Improve quoting accuracy, protect margins, and reduce the time spent requesting information from operations.
Customer Service
Provide representatives with a complete view of orders, shipments, invoices, service cases, returns, warranties, and customer history—helping them answer questions faster and communicate proactively.
Operations and Manufacturing
Connect customer demand with ERP execution. Reduce duplicate entry, improve data consistency, and coordinate activities across order management, manufacturing, fulfillment, and service.
Marketing
Build more precise segments and campaigns using accurate customer information, including quotes, purchases, service activity, returns, and product history.
IT
Replace fragile point-to-point integrations with a managed platform that includes monitoring, validation, error handling, and ongoing support.
Built for Complex ERP Environments
Duet360 supports requirements that conventional connectors often struggle to address, including:
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Multiple ERP systems connected to one Salesforce organization
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Multi-company and multi-site ERP structures
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Ship-to accounts and ERP-specific customer hierarchies
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Cloud and on-premises ERP environments
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One-way or bidirectional integration processes
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Customer-specific business rules and approval workflows
Duet360 is configurable for the processes that differentiate your business without requiring every integration to be developed from scratch.
Connect Salesforce with Your ERP
Duet360 supports Salesforce integration with:
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Infor
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Epicor
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Microsoft Dynamics
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NetSuite
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SAP
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Sage
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IFS
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Custom ERP systems and business applications
Duet360 can also connect Salesforce, Infor CPQ, and Infor ERP in a unified quote-to-order process.
Faster Time to Value
Duet360’s prebuilt integration and orchestration capabilities reduce the custom development normally required to connect Salesforce and ERP.
A typical implementation can be completed in approximately four weeks, depending on scope, systems, data requirements, customizations, and business processes.
The implementation establishes the required connections, data mappings, business rules, validation, monitoring, and deployment requirements for your environment.
A Managed Platform, Not Just a Connector
Duet360 is delivered as a managed cloud service. Endowance helps operate and support the integration so your internal IT team does not have to maintain a collection of custom interfaces.
The result is a more stable and adaptable integration foundation with less operational complexity.
Turn Connected Systems into Connected Performance
Your customers experience one company—not separate sales, manufacturing, fulfillment, finance, and service departments.
Duet360 OneOffice helps those teams operate as one enterprise by aligning customer demand with operational execution from the first interaction through fulfillment and ongoing service.
What is Duet360 OneOffice?
Duet360 OneOffice is a prebuilt Salesforce and ERP integration and business process orchestration platform for manufacturers and distributors. It connects information and coordinates processes across CRM, ERP, CPQ, manufacturing, fulfillment, finance, and service systems.
How is Duet360 different from a basic connector?
A basic connector primarily transfers data. Duet360 can also apply business rules, validate information, monitor transactions, handle errors, and initiate the next step in an end-to-end business process.
Can Duet360 connect Salesforce to multiple ERP systems?
Yes. Duet360 can connect multiple ERP systems and companies to a single Salesforce organization, subject to the requirements and configuration of the customer environment.
Can Salesforce users see ERP pricing and inventory?
Yes. Duet360 can make relevant ERP pricing, product availability, inventory, order, shipment, invoice, and service information available to users working in Salesforce.
How long does onboarding take?
A typical Duet360 Salesforce–ERP implementation can be completed in approximately four weeks. Timing depends on scope, systems, customizations, data requirements, and the business processes being implemented.
Does Duet360 support cloud and on-premises ERP systems?
Yes. Duet360 can support both cloud and on-premises ERP environments, depending on the ERP platform and available integration methods.