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Customer 360 for the Factory Floor: Building a Unified View from Quote to Cash
Customer satisfaction is earned not just by what a company builds — but by how consistently, transparently, and intelligently it delivers. Yet many manufacturers struggle to provide a seamless experience because their front-office (CRM) and back-office (ERP) systems are disconnected. Sales and operations operate from different truths, customer data is scattered across departments, and decision-making becomes reactive rather than proactive. The solution lies in creating a Cust
gregmalacane
11 hours ago4 min read
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The Data Bridge to Sustainability: How CRM–ERP Integration Powers ESG and Green Manufacturing Goals
Sustainability has evolved from a corporate initiative to a strategic mandate. Today's manufacturers face increasing pressure from regulators, customers, and investors to prove their environmental, social, and governance (ESG) performance — with real data, not promises. Yet, most companies still struggle with fragmented systems. Environmental metrics may sit in spreadsheets, ERP supplier data, and CRM customer demand forecasts. Sustainability reporting becomes reactive, incom
gregmalacane
Oct 214 min read
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From Chaos to Clarity: How CRM–ERP Integration Streamlines the Manufacturing Value Chain
Data is the new supply chain. Yet for too many manufacturers, that data is scattered across systems — trapped in sales tools, spreadsheets, and disconnected ERP platforms, resulting in delays, miscommunication, inventory challenges, and frustrated customers. When information doesn’t flow, neither does the business. Sales teams quote products that aren’t available, production runs at the wrong capacity, and finance operates with outdated forecasts. This is where a CRM–ERP inte
gregmalacane
Oct 145 min read
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Laying the Digital Foundation: Why CRM–ERP Integration Is the First Step Toward Smart Manufacturing and IIoT
Digital transformation promises efficiency, agility, and insight — yet many companies struggle to deliver measurable results. The reason...
gregmalacane
Oct 75 min read
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