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Technology changes when moving to Servitization or EaaS


As manufacturers seek to transform their businesses from selling products to offering solutions, technology becomes increasingly critical. Embracing a servitization model or EaaS (Equipment-as-a-Service) requires a shift in mindset and adopting new technologies to support the delivery of service-based solutions. This article will explore the technologies that need to change when moving to a servitization model or EaaS and how Endowance Solutions can accelerate the journey.

Understanding the Technology Shift Needed Moving to a servitization model or EaaS requires deploying several technologies that enable manufacturers to provide a complete solution to their customers. These technologies include Business Process Automation, IIoT (Industrial Internet of Things), Predictive Maintenance, and Digital Products.

Business Process Automation (BPA) allows manufacturers to automate and optimize their service processes, making them more efficient and reducing manual effort. This technology can streamline order fulfillment, service delivery, and maintenance processes, increasing customer satisfaction and profitability.


IIoT is a network of connected devices that collect and share data in real time, enabling manufacturers to monitor and optimize their equipment performance. This technology can help manufacturers reduce downtime, improve productivity, and increase asset utilization.

Predictive Maintenance uses data analytics and machine learning algorithms to identify equipment failures before they occur, enabling manufacturers to schedule maintenance activities proactively. This technology can reduce unplanned downtime, increase equipment availability, and extend asset lifetimes.

Digital Products are software-based products that enhance the value of physical products. These products can provide customers with additional functionality, insights, and convenience, increasing customer loyalty and retention.


Adopting these technologies can bring significant benefits to manufacturers looking to move to a servitization model or EaaS. These include:

  1. Increased Efficiency: Business Process Automation can help manufacturers streamline their processes, reduce manual effort, and eliminate errors, increasing efficiency and profitability.

  2. Improved Equipment Performance: IIoT can help manufacturers monitor and optimize equipment performance, reducing downtime and increasing asset utilization.

  3. Reduced Maintenance Costs: Predictive Maintenance can help manufacturers proactively schedule maintenance activities, reduce maintenance costs, and increase equipment availability.

  4. Enhanced Customer Value: Digital Products can provide customers with additional functionality, insights, and convenience, increasing customer loyalty and retention.

Adopting a servitization model or EaaS requires a shift in mindset and adopting new technologies. Endowance Solutions can help manufacturers accelerate their journey to EaaS by providing technology solutions that enable them to automate and optimize their service processes, monitor and optimize their equipment performance, and provide customers with additional functionality and convenience. Our solutions, such as Duet 360 IIOT and Duet 360 Enterprise, enable manufacturers to automate and optimize their service processes out of the box; you can monitor and optimize equipment performance and provide customers with additional functionality and convenience.

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