An indirect and maybe unplanned benefit of easily sharing information between the front and back office with insight from inventory management, procurement, and production planning, is better supply chain management of parts and supplies which affects the day-to-day investment in inventory. CRM data such as sales forecasts and customer demand lead to real-time visibility into inventory levels, demand trends, and supply chain performance. Executive-level reporting will reveal opportunities to reduce costs, improve operational efficiency, and a more satisfied customer.
A key benefit of this integration for inventory and supply chain management is the ability to improve demand forecasting. By integrating CRM data such as customer demand patterns, sales forecasts, and customer feedback with ERP data such as inventory levels and production schedules, businesses can gain a more accurate view of future demand. This information can be used to optimize inventory levels and production schedules, ensuring that products are available when customers want them, and minimizing the risk of stockouts or overstocks. It can also reduce the investment in inventory through better planning.
ERP to Salesforce integration helps businesses optimize procurement processes through real-time insights into supplier performance, inventory levels, and production schedules. This will support more informed decision-making leading to procurement processes that meet customer needs more efficiently and effectively. Businesses can improve their order fulfillment processes to meet customer needs more efficiently and effectively, reducing order cycle times, improving order accuracy, and again increasing customer satisfaction.
With easier access to customer-related information, businesses can take positive steps to optimize inventory and supply chain management. At Endowance Solutions we realize this and support the ease of information sharing by integrating the front and back office with Duet360 OneOffice. When you add Duet360 IIoT, manufacturers have a significant advantage over the competition. Asset performance is monitored continuously leading to benchmarks of when service and support are required. This knowledge directly impacts supply chain and inventory management.