Today, many companies don’t connect parts availability with scheduling customer Field Service jobs. This can result in multiple open Work Orders and an inefficient process. By identifying the availability of parts required for the job in the ERP system, the entire process can be optimized. And customer expectations can be set accordingly. The Endowance Solutions optimization algorithm for inventory is unique in the market place. It will save companies time and money, allowing them to better manage inventory level and parts investment.
The Field Service process starts with a customer request. The Contact Center representative receives an inbound request, creates a Work Order and then books an appointment from the Service Console. Once this is completed, the Dispatcher can create and manage jobs for the available technicians. The job schedule can be optimized based on several variables, including technician skills, routing, availability, location and more. The field technician is a mobile user, and will use a mobile device to manage any assigned jobs, notify the dispatcher and /or customer. Scheduled Jobs are available on the technician’s mobile device, with the schedule being optimized throughout the work day, based on changing circumstances like a job takes too long, or a field technician becomes ill.