Duet360

Duet360 brings your Salesforce and ERP together, resulting in BIG advantages for your Marketing, Sales and Service success!

Duet360 adds brand new functionality to Salesforce and your ERP that provides you with a business framework for integrating, enhancing, interacting, managing, and analyzing customer information - and allows for personalized, phased implementations that deliver definitive, measurable business benefit.
  • ​​New Customer 360 views in Salesforce including ERP-managed customer transactions such as Quotes, Orders, Invoices, Receivables, Shipments, Returns and more!
  • New, unique functionality for Salesforce to support complex requirements including integrating multiple ERPs with a single Salesforce org; Support for ERP multi-company accounting; Special treatment of Ship-To Accounts in Salesforce to match ERP - big for Distributors; The option to use a Quote in Salesforce either attached or independent of an Opportunity.
  • Sophisticated DuetSync functionality to connect and synchronize information and business processes between Salesforce/Duet360 and your ERP(s).

Success Requires a Customer-360 View

How can Marketing, Sales and Service be expected to operate without a complete customer profile inclusive of back-office customer transactions like detailed Quotes, Orders, Invoices, Receivables and Returns? How do you effectively differentiate your business from your competition and build a successful trusted-advisor relationship with your customers resulting in repeat business?

Businesses strive to acquire new customer orders while building repeat, cross-sell and up-sell revenue with existing customers - and inspire customer loyalty. The cost of acquiring customers averages 10X the cost of doing business with existing customers. And naturally, it is imperative that customer-facing operations have a complete customer profile to plan, engage and execute each customer-interaction resulting in the best possible experience for both your customer and your business.
​Infusing Salesforce with Intimate customer data from ERP is the lynchpin to acquiring and growing customer relationships and Duet360 incorporates ERP managed customer data into the broad Salesforce solution set.

Analyze and Act on a Complete Customer Profile

Precision Marketing

Grow your pipeline with compelling messages based on specific customer information like quotes, orders, service cases, returns​​

Strategic Sales

Be the informed Account Manager and achieve trusted advisor status by knowing the complete history of interactions with your company from suspect to repeat and referenceable customer.

Comprehensive Service

Empower your Service Representatives with comprehensive customer information to effectively and efficiently engage with the customer, solve the issue and build loyalty. 

Empowered IT

Duet360 is a managed service, delivered in the cloud, that eliminates integration complexity, enhances performance and stability, and requires minimum IT involvement.

Available Packages

Base

Duet360 Enterprise

$2000/month*​​

Customer 360-view in Salesforce by synchronizing information and
business processes with ERP including:
 Customers, Contacts, Quotes, Orders, Shipments, Returns, Invoices, Receivables, Products and more! 

Duet360 Enterprise is a prerequisite for all add-on solutions

*Billed Annually

Add-On

Add-On

Duet360 for Salesforce CPQ

$1000/month​**

Generates a Bill of Material (BoM) from the CPQ-generated quote 

Synchronizes both the CPQ-generated Quote and Bill of Materials with your ERP

**Duet360 Enterprise not included;
Billed Annually

Duet360 for Field Service Plus

$1000/month​**

Synchronizes Syteline Field Service Plus with Duet360 Enterprise-enhanced Salesforce including  Service Orders, Inventory, Parts Availability and more! 

**Duet360 Enterprise not included;
Billed Annually

Add-On

Duet360 for Field Service Lightning

$1000/month​**

Synchronizes your ERP with Duet360 Enterprise-enhanced FieldService Lightning including Service Orders, Inventory, Parts Availability and more! 

**Duet360 Enterprise not included;
Billed Annually
Contact Sales

Get More From Salesforce and Infor ERP

Watch the recording of our webinar with Jitterbit, celebrating the launch of Duet, a connectivity solution that delivers out-of-the-box Salesforce and Infor integration to customers at a fraction of the time and cost required by traditional integration approaches.