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Duet FAQ

 See the most popular questions about Duet connector. If you still any left we would be happy to answer them, just send us a request here
  1. Q

    What is Duet connector?

    A

    Duet connector is a managed packaged integration solution designed to deliver baseline out of the box functionality to drive ERP back office information to customer facing employees using Salesforce. Developed by Endowance Solutions, the most experienced Salesforce partner integrating to Infor ERP. Working closely with Jitterbit, Endowance Solutions has developed an easier way to solve complex integration projects.
  2. Q

    What are the key features of the Duet connector?

    A

    Duet connector provides real time insight into ERP-managed customer information such as Accounts, Contacts, Quotes, Sales Orders, Returns, Shipments, Account Receivables. Any data elements from an Infor ERP solution can be made available in Salesforce.
  3. Q

    Can Duet connect Salesforce to any ERP system?

    A

    Duet features integration connectivity from Infor based ERP solutions to Salesforce. Infor was selected as the ERP provider to work with based on its leadership in the marketplace and the experience Endowance has working with Infor customers.
  4. Q

    How will the managed services plan work?

    A

    A key component of the Duet connector product is the Managed Services offering by Endowance Solutions. Based on an annual subscription, Endowance will manage the cloud based solution 24x7 removing the worry from maintaining the integration and ensuring it is up and running to support the business day.
  5. Q

    Can additional objects be included to the standard packages?

    A

    Yes, any engagement can lead to a more customized requirement which can be easily accommodated. Flexibility was one of the key design criteria for Duet.
  6. Q

    Can the Duet connector replace a current integration solution?

    A

    Yes. If the customer business decision is to move from an in-house integration managed by the IT department to a managed, cloud based service. An in depth discovery and requirements session will be required to ensure there is a one to one replacement of functionality.
  7. Q

    Why was Infor selected as the ERP solutions to integrate to?

    A

    The long standing partnership between Endowance Solutions and Infor made this decision an easy one. Endowance has more than 70 successful integrations of Salesforce to Infor ERPs.
  8. Q

    What is the price of the Managed Package for the Duet connector?

    A

    Pricing for the Duet connector will be determined by the package chosen and the subscription rate. The pricing of the package will vary depending on the functionality required.
  9. Q

    Which Infor ERPs can be connected to Salesforce with Duet?

    A

    Duet connector support all ERP systems from Infor.
  10. Q

    What makes the Duet connector so easy to install?

    A

    Infusing the engineering experience of Endowance and Jitterbit technologies is the key to this better bridge between Infor and Salesforce. The integration is based on the most beneficial shared information between the two systems based on the knowledge learned from many similar deployments. The managed package removes the individual steps normally required to build an integration.
  11. Q

    What experience does Endowance have with Salesforce projects?

    A

    Endowance Solutions has deployed more than 300 customer instances of Salesforce with integration to ERP systems, marketing automation tools, and various Business Intelligence applications for deeper analysis of the enterprise data residing in the Salesforce database.
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